At Opal Jewelry, we take great pride in our handmade unique jewelry and strive to ensure that each piece meets the highest standards of quality and craftsmanship. We want you to be completely satisfied with your purchase, and we have established the following refund and exchange policy to address various

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scenarios:

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1. Refunds for Defects:

If you receive a product with any defects or manufacturing flaws, we sincerely apologize for the inconvenience. In such cases, we are more than happy to offer you a full refund. Please contact our customer support team within 14 working days from the day the product was received at your address, and we will guide you through the refund process.

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2. No Refunds for Customized Jewels:

As our customized jewelry pieces are specially crafted to match your unique preferences, we do not offer refunds for these items. We take great care to work closely with you throughout the customization process to ensure your complete satisfaction.

 

3. Refunds and Exchanges for Non-Defective Items:
If, for any reason, you are not completely satisfied with a non-customized product and wish to receive a refund or exchange, you may do so within 14 working days from the day the product was received at your address. To be eligible for a refund or exchange, the item must be unused and undamaged. Please note that the customer will be responsible for covering the return shipping costs in such cases.

 

Refund Options:

 

1. Refund at the Studio (YODFAT, Israel):
You can opt to receive your refund in person at our studio in Yodfat, Israel. Please bring the original receipt and the product, and our team will process the refund for you.

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2. Refund by Postmail Delivery or Messenger (with cost):
If visiting our studio is not feasible, we offer two additional refund methods for your convenience, with the following options:

•  Web/Studio Credit:

You may choose to receive a refund in the form of web/studio credit. This credit can be used for future purchases on our website or at our studio within 14 working days from the date the article was received at Opal Jewelry.

•  Credit Card Refund (with a 5% commission charge):

For a credit card refund, we will process the refund within 3-5 working days from the date the product was received at Opal Jewelry. Please note that there will be a 5% commission charge deducted from the total refund amount to cover processing fees.

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Important Notes:

- Refunds and exchanges will only be accepted if the product is in its original condition with all original packaging and tags intact.

- Customized jewelry items are exempt from the refund policy due to their personalized nature, except in cases of defects.

- The customer is responsible for ensuring that the returned item reaches us safely. We recommend using a trackable shipping method for return shipments.

 

If you have any questions or require further assistance regarding our refund and exchange policy, please do not hesitate to contact our customer support team at opaljewellery234@gmail.com.

We are here to help you have a delightful shopping experience with Opal Jewelry.

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Sincerely,
Opal Goral and the Team